Shipping costs & delivery times

Australian Domestic Shipping | $10

All orders placed by 2pm (AEDT/AEST) will be dispatched via Express Post next business day.

Orders are dispatched from Melbourne, Australia.

One business day transit time within metro areas. Transit times vary outside of major cities.

Tracking information is provided.

International Shipping | prices vary

 

*NEW ZEALAND LIMITED TIME SPECIAL OFFER:

Free standard shipping on all orders.

Transit time of 5 business days to metro areas.

Express shipping upgrade available at checkout.

 

All orders placed by 2pm (AEDT/AEST) will be dispatched next business day.

Orders are dispatched from Melbourne, Australia.

Transit times vary from 5+ business days.

Shipping fee listed at checkout.

Tracking information is provided.

 

Currently shipping to:

New Zealand

United States

United Kingdom

Canada

France

Germany

Italy

Spain

South Africa

For more detailed international shipping information, or to request delivery to an alternative country, please email Emily at enquiries@derbyandpower.com

Returns

Change of Mind

It’s so important to me that you are happy with your purchase! I know it can sometimes be tricky shopping online, so you are most welcome to request a return for change of mind within 5 days of receiving your item. Why such a quick turnaround? All D&P designs are handmade by myself – each piece takes several hours to make, and having stock out of the business, especially during peak periods, can really hurt. Thank you for understanding!

 

To request a return or exchange:

  • Email Emily at enquiries@derbyandpower.com to request a return address.

  • Postage costs for change of mind are at the buyer’s expense. Once sent, please advise the tracking number to enquiries@derbyandpower.com

  • Your refund will be issued, or exchange dispatched, upon the return of stock in its original condition.

  • Orders which have exceeded the 5 day return period may be eligible for a credit note exchange. Please contact me to discuss your options. 

  • Returns / exchanges are not possible on custom orders. If you require adjustments to your custom order please contact me.

Faulty Returns

Please rest assured that all D&P designs are carefully checked before dispatch for any faults. We’re all human though! So if you do pick up on a fault, please contact me immediately so that I can resolve the situation for you as soon as possible.

 

To request a return or exchange: 

  • Email Emily at enquiries@derbyandpower.com to describe the fault and request a return address within 5 days of receiving the item. Where possible please send photos of the fault. If you require a replacement urgently please also let me know – I’ll do everything I can to help! 

  • Postage charges for the return of faulty goods will be reimbursed by Derby & Power within 7 business days.

  • Postage charges for the replacement of faulty goods will be waived.

  • Faulty goods are defined as products which are structurally insufficient for their intended purpose. All goods are packaged safely for delivery - any damage caused by third party delivery companies is not covered under the returns policy. All goods are delicate and should be handled with care - Derby & Power reserves the right to refuse returns where damage is caused by poor care.

Custom orders

How do I go about requesting a custom design?

Step one is to get in contact, either via email or via the contact page. You might have an idea based on one of my existing designs, or you may want something totally original – either is fine! Feel free to send through any inspiration images you might have, or even photos of your dress or other accessories. I’m here to help with design suggestions too!

 

Once we’ve had a bit of a chat about what you’re after, I’ll put together a design option brief to give you some visual suggestions. You can pick and choose which elements you like until we settle on a final design.

 

I’ll then send you progress reports as I work through your custom piece. These reports will include lots of photos for your comments and approval before I move on to the next stage.

 

How much will it cost?

 The price is determined by the time required to make the piece, and the cost of materials. I keep my custom pricing in line with my existing range, so have a browse of the current range to get a feel of the price points. Feel free to let me know if you have a budget and I can make design suggestions in accordance. I will be able to give you a rough quote up front, and a final quote once the design is agreed upon. Upfront payment is required to lock in your order.

 

How long will it take?

 The turnaround time will depend on the design itself, whether I need to order additional materials, and where your order sits in the current queue. Pop your ideal delivery date in your initial email to me and I’ll do everything I can to make it work!

General FAQ

Are all Derby & Power designs handmade?

They sure are! I design and handmake each and every piece right here in Melbourne. You can read a little more about my story here ;)

 

The piece I want is sold out – can you make another?

It will depend on whether I still have the required materials available, but in general, yes I can re-make a design for you. Just shoot me an email letting me know which design you’re after and when you will need it by, and I’ll get back to you ASAP. I don’t charge any extra for re-makes ;)

 

I’ve found a design I like, but I’d prefer it in another colour, is that possible?

Of course! The turnaround time will depend on whether I have the alternative colour(s) on hand, or if I need to source them. Shoot me an email to let me know what you’re after and I’ll get back to you ASAP. I don’t charge any extra for customisation, however if we need to source new colours/materials this may add a little extra to the price. 

 

Can you offer styling advice?

Absolutely – I love seeing my customer’s outfits come together! You are most welcome to email me images of a dress / accessories etc, along with your budget, and I will make a few suggestions for you. If you can let me know whether you’re looking for something simple or statement, or symmetrical or off-centre, this will also help me to make recommendations ;)

Can you send me some additional images of a particular design to help me decide?

Not a problem. I can send you extra close ups, different angles, images of the piece being worn, and video footage if you would like. Just email me and let me know which design(s) you'd like to see more of.

 

Do you offer pick-up?

It may be possible to arrange a Melbourne pick-up. Please email me to discuss your options.

 

Do you have a store I can visit?

I open a pop-up store during the lead up to the Melbourne Cup Carnival every year. Make sure you’re signed up to receive the newsletter, and are following along on Instagram, for updates on where the next pop-up will be!

 

Do you work with stylists / media / influencers / collaborators?

Definitely – I love joining forces with others in the industry. If you’d like to work together just email me your thoughts and I’ll get back to you ASAP.

 

Are your designs available for wholesale?

Yes – feel free to email me to begin a discussion. Please keep in mind that all wholesale orders are made to order, so the sooner you get in touch with me the better!

Still have questions? Shoot me an email and ask away!

Emily x

PRIVACY POLICY

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com, Wix website provider, or their related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy, or Wix or any third party services you access through Wix. You can reference the Etsy Privacy Policy and the Wix Privacy Policy to learn more about their respective privacy practices.

Information I Collect

To fulfil your order, you must consent to provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example, custom order requests), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use / Wix Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use / Wix Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Wix. I share information with Wix as necessary to provide you my services and comply with my obligations under both the Wix Seller Policy and Wix Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 2 years.

Your Rights

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

How to Contact Me

For purposes of data protection law, I, Emily Winter, am the data controller of your personal information. If you have any questions or concerns, you may contact me at enquiries@derbyandpower.com

© 2019 by Derby & Power.